Find answers to frequently asked questions about our Services

Questions about our services

How does Real Paper Company work?

The Real Paper Company Service provides a trusted and convenient way for you to order these vital records online – quickly, affordably, and with the utmost level of security to ensure your documents are safely handled. Government agencies across the nation trust Real Paper Company to handle your vital record orders, and you can too. Find more about us.

How do I submit required documents?

Required documents for processing can be submitted electronically by using our email or through our contact WhatsApp number. When uploading documents, please make sure that the image is clearly visible and the front and back of any required document are included. Acceptable formats are PDF, BMP, GIF, JPG, JPEG, and PNG. The max file size is 10MB.

What name should I use?

Current Legal Name – This is the name you currently use and is most likely on your driver’s license and/or ID. If you are married, this would be your first and married last name. In the ordering process, please use your own current legal name whether you are ordering your certificate or someone else’s. Maiden Name – This is the last name of a person before any marriage, typically the last name a person was assigned at birth.

Can I view samples before I order?

Yes, our agency can provide any samples on the document or determine if the document exists in their office before an order has to be placed.

What is the cost of Ordering?

Costs can vary depending on type of document or service, the vital record agency processing the request, and the shipping method you select during checkout. Please see terms of service when ordering for information on refunds and cancellations. Fees are non-refundable.

What shipping methods do you offer?

Shipping methods vary. During the order process, you will see shipping methods available. Although it is more expensive, for your protection we recommend express delivery with our private agencies. This allows you to track your package and confirm delivery. Regular mail service is not certified or registered and does not provide this protection.

Is the document I ordered a certified document with a registrar’s seal?

Yes, the certificate will be a government issued, certified document unless you choose “informational copy” or “souvenir/heirloom” as the reason you are requesting the certificate. The register’s seal may appear raised, embossed, impressed, or as a watermark.

What is an Identity Verification Document?

An identity Verification Document helps ensure the security of important documents such as vital records by verifying the identity of the person requesting the documents. After you place your order, you will be notified if any Identity Verification Documents are required. Identity verification documents typically include driver’s license, government issued id, or passport but may require other forms of identification also.

Answers about order

What is the status of my order?

Please use the tracking number from your confirmation email or tracking number given to your check your order status. All tracking status will be update on the tracking agency provided.

How can i change the information on my order?

In most cases once the order has been placed, no changes can be made. However samples can be provided before final copies or service is rendered to the client to avoid errors. In case you need changes to your order, indicate to the agency so that your information should be updated.

Can I cancel my order?

In most cases once the complete order (including uploading any required documents) has been placed, it cannot be cancelled but you can ask us to delete your records from our database?

How do I know if my required documents are being processed?

Please allow 2 to 4 business days (excluding holidays and weekends) for document verification

Can i trust your agency with my personal information?

Yes, the information we receive from our clients are confidential and we provide maximum security to your information.

what if i don’t receive my order?

A letter will be emailed to you explaining how to get a record on file or how to continue searching for the record (with the same agency or another agency). The vital records office will also provide their contact information for further assistance.

How can I reach customer service if I have more questions?

We have a chat service on the website connected 24/7. You can also contact us through our email or whatsapp.
We work from Monday to Friday 24/7. You can always contact us anytime in the working days.
We work in diverse languages. We serve our clients in diverse languages.

What we're doing

We produce only high-qualitative Passports, ID cards, Driver’s licences, IELTS certificates, Cloned Credit Cards and some others. It will be produced with 100% authentic like the original documents. We also use new biometric technologies for all types of our documents.